The terms of this disclaimer apply to the internet sites: www.sitel(.com).al of Sitel shpk in Tirana, Albania (hereafter “the internet site”). Using the internet site implies full acceptance of this disclaimer. In the case of inconsistency between the terms of specific products and services and this disclaimer, the terms of these products and services will prevail.

Use of the internet site

All data and information on the internet site are only made available for your information. Decisions made on the basis of this information are at your own account and risk. Although great care is given to the composition and contents of this internet site, Sitel shpk cannot guarantee the correctness of the nature and contents of the information. Use of the internet site hindering the use of other internet users, jeopardizing the functioning of the internet site and/or affecting information or underlying software offered on or via the internet site is not allowed.

Link with websites of third parties

If Sitel shpk offers hyperlinks with websites of third parties, this does not mean that Sitel shpk recommends the products or services offered on or via the internet sites. The accuracy, judiciousness, reliability, veracity and completeness of the information on such websites have not been checked by Sitel shpk. Sitel shpk does neither accept any obligation nor liability for such websites in this respect. Therefore, the use of such hyperlinks is entirely at your own account and risk. Without preliminary written consent of Sitel shpk, framing and creating a hyperlink with the internet site are not allowed.

Intellectual rights of ownership

The internet site is the property of Sitel shpk. All copyrights and other rights of intellectual ownership of the contents of the internet site, including texts, design, images, logos and sounds belong to Sitel shpk or its licensers. Without Sitel shpk preliminary written consent, the contents of the internet site cannot be multiplied, changed nor made public, in whichever form or way, nor saved in an authorized data base. You can however print and/or download information on the internet site for your own personal use.


Sitel shpk is in no way liable for direct, indirect, special, incidental, immaterial or ulterior damage (including lost income) suffered by the visitor c.q. user of the internet site and/or third parties owing to the use of information, material and/or services of the internet site and/or owing to the use of information, material and/or services of the websites linked with the internet site, whether the possibility of this damage has been pointed out to Sitel shpk or not. The exclusion of liability also benefits managers, employees of Sitel shpk and legal persons associated with Sitel shpk.


All data the user has provided Sitel shpk with, will be considered confidential information and, unless the user has explicitly communicated otherwise, won’t be made known to third parties, except if laid down by law or required by the judicial authorities.

Applicable right

The Albanian law applies to the internet site and disclaimer. All disputes on account of or in connection with this disclaimer will be exclusively submitted to the competent judge in Albania. If the translated versions of the disclaimer show discrepancies or lead to differences in interpretation, the Albanian version is of overriding importance.

Changes to these terms

Sitel shpk is entitled to change the information offered on or via the internet site, including the text of this disclaimer, without further notice. These changes are valid immediately after they have been made to the internet site. When using the internet site you are automatically bound by these changes and have to read the disclaimer regularly.

Privacy Policy

Sitel shpk ("us", "we", or "our") operates the www.sitel(.com).al website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services and the choices you have associated with that data.

We use your data to provide and improve the our services. By using the services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.sitel(.com).al

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our services to you.

Types of Data Collected

Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

Usage Data

We may also collect information how the services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our services and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our services.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Examples of Cookies we use:

- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.

Use of Data

Sitel shpk uses the collected data for various purposes:

- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Albania and choose to provide information to us, please note that we transfer the data, including Personal Data, to Albania and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Sitel shpk will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Sitel shpk may disclose your Personal Data in the good faith belief that such action is necessary to:

- To comply with a legal obligation
- To protect and defend the rights or property of Sitel shpk
- To prevent or investigate possible wrongdoing in connection with the services
- To protect the personal safety of users of the services or the public
- To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our services ("Service Providers"), to provide the services on our behalf, to perform Service-related services or to assist us in analyzing how our services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our services may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our services does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our services, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

- E-MAIL: info(at)sitel.al
- PHONE: +355 04 560 114 0


HEADQUARTER Rruga Jurgen Trade - Kavaja/ Albania

OFFICE Rruga Bogdaneve - Tirana/ Albania

VAT L52626801R

GENERAL CONTACT E-Mail: info(at)sitel.al

JOB APPLICATION E-Mail: hr(at)sitel.al

PHONE +355 04 560 114 0